Ofgem reforms to give consumers the choice they want with the simplicity they need
Ofgem publishes detailed rule changes to give consumers clearer choice in a simpler
Suppliers should start delivering a simpler, clearer and fairer market for consumers now
Proposals based on two years of extensive research with consumers
Ofgem has published detailed rule changes to deliver a simpler, clearer and fairer energy market.
The proposals are grounded in two years of extensive engagement with consumers and industry.
Now that the proposals have been confirmed suppliers should follow up the good work many have
already started and implement Ofgem’s reforms as quickly as possible. Otherwise they risk
further damage to trust by delaying the benefits being passed on to consumers.
The reforms will tackle problems of widespread consumer confusion over energy tariffs, poor
supplier behaviour and lack of transparency which is stifling competition. This will give consumers
the choice they want and simplicity to compare energy tariffs, making it much easier to access
the information they need to find the best deal on the market.
A fairer market is also just weeks away as Ofgem’s standards of conduct to ensure consumers are
treated fairly are due to come into force this summer. Once in place companies face investigation
and possible fines if they fail to treat consumers fairly.
Andrew Wright, Senior Partner for Markets at Ofgem, said: “Our reforms today are the blueprint
for the simpler, clearer and fairer energy market that consumers deserve. This will provide them
with the choices they want alongside the simplicity they need.
“They have been delivered following two years of engagement with consumers and industry in the
most comprehensive ever review of the retail market.
“Now that our proposals have been confirmed it also gives suppliers a unique opportunity to forge
ahead, building on the progress some have already made, and begin to restore trust in the
energy market. Further hesitation will only delay benefits for consumers.”